Acceptable Use Policy

Last updated: March 8, 2026  |  Version 1.0

This Acceptable Use Policy (“AUP”) governs the use of CallsForMe’s AI voice calling platform, services, and related tools (“Services”) by all users, subscribers, and their authorized representatives (“you” or “Client”). This AUP is incorporated by reference into our Terms of Service and forms part of the binding agreement between you and CallsForMe LLC.

By accessing or using our Services, you agree to comply with this AUP. Violations may result in immediate account suspension or termination without refund, at CallsForMe’s sole discretion.

1. Overview

CallsForMe’s platform is designed to help legitimate small and mid-size businesses handle inbound calls, follow up with leads, and provide 24/7 phone coverage using AI voice technology. Our Services are powerful tools that carry significant legal obligations, particularly under the Telephone Consumer Protection Act (TCPA) and related federal and state regulations.

This AUP exists to:

• Protect call recipients from unwanted, harassing, or unlawful calls
• Protect our Clients from legal liability arising from misuse
• Maintain the integrity and deliverability of our platform
• Ensure compliance with federal and state telecommunications law

CallsForMe operates a zero-tolerance policy for spam, harassment, fraud, and TCPA violations. Violations of this AUP may result in immediate account termination, reporting to relevant regulatory authorities, and civil liability.

2. Prohibited Uses

You may not use our Services for any of the following purposes. This list is illustrative, not exhaustive.

2.1 Spam and Unsolicited Calls

• Placing automated or AI-generated calls to individuals who have not provided prior express written consent as required by the TCPA (47 U.S.C. § 227) and FCC regulations
• Uploading contact lists purchased from third parties without verifiable opt-in consent documentation for AI or automated calling
• Using the platform to conduct mass outbound calling campaigns to residential numbers without TCPA-compliant consent
• Calling numbers on the National Do Not Call Registry without a valid exemption (established business relationship or written consent)
• Re-contacting individuals who have previously requested to be placed on your Do Not Call list

2.2 Harassment and Abusive Conduct

• Configuring the AI agent to make repeated, unwanted calls to the same individual after they have indicated they do not wish to be contacted
• Using the platform to threaten, intimidate, coerce, or harass any person
• Placing calls at unreasonable hours (before 8:00 a.m. or after 9:00 p.m. local time of the call recipient, per TCPA rules)
• Configuring scripts or prompts designed to confuse, mislead, or pressure call recipients into decisions against their interests
• Any conduct that would constitute harassment, stalking, or unlawful discrimination against any individual or protected class

2.3 Illegal Recording and Wiretapping

• Recording calls without providing required disclosures under applicable state law (including California’s two-party consent law, Cal. Penal Code § 632)
• Using call recordings obtained through the platform for any purpose prohibited by law, including unauthorized disclosure to third parties
• Intercepting, monitoring, or recording calls in violation of the federal Electronic Communications Privacy Act (18 U.S.C. § 2511) or any applicable state wiretapping statute

2.4 Impersonation and Fraud

• Configuring the AI agent to falsely impersonate a government agency, law enforcement, financial institution, utility company, or any other regulated entity
• Using voice cloning to impersonate any real individual without their explicit written consent (including public figures, executives, or competitors)
• Making calls that constitute fraud, phishing, social engineering, or any deceptive practice designed to extract sensitive information from call recipients
• Misrepresenting the identity of your business, its products, or its services during calls
• Claiming to offer services, products, or benefits that you do not actually provide
• Using AI-generated voices to mislead callers into believing they are speaking with a human, when directly asked

2.5 Illegal and Regulated Activities

• Using the platform for political robocalling, polling, or advocacy without required disclosures and consents
• Placing calls related to illegal products or services (e.g., controlled substances, unlicensed financial instruments, illegal gambling)
• Using the platform for debt collection in violation of the Fair Debt Collection Practices Act (FDCPA) or state equivalents
• Conducting charitable solicitations, political campaigns, or survey calls without compliance with applicable state telemarketing and registration laws
• Any use that violates the CAN-SPAM Act, FTC Act, or other applicable federal or state consumer protection law

2.6 Platform Abuse

• Attempting to reverse-engineer, decompile, or extract proprietary AI models, voice models, or source code from our platform
• Using automated scripts, bots, or scrapers to access or interact with our platform in ways not authorized by these Terms
• Sharing account credentials or providing platform access to unauthorized third parties
• Reselling or sublicensing access to the CallsForMe platform without prior written authorization from CallsForMe
• Circumventing any technical safeguards, rate limits, or compliance controls built into the platform

3. TCPA and Regulatory Compliance Requirements

3.1 Required Consent for Outbound Calling

Before placing any outbound AI-generated call to a mobile phone or residential number, you must have obtained prior express written consent from the call recipient, as defined by 47 C.F.R. § 64.1200(f)(9). This means:

• The individual signed (electronically or in writing) an agreement that clearly and conspicuously authorizes calls using an automatic telephone dialing system or artificial/prerecorded voice
• The agreement discloses that consent is not a condition of purchase
• You can produce verifiable consent records upon request

3.2 Do Not Call Compliance

• You must scrub all outbound calling lists against the National Do Not Call Registry before uploading them to our platform
• You must honor all opt-out requests within your platform account immediately and within 30 days systemwide
• You must maintain your own company-specific Do Not Call list and honor it across all campaigns

3.3 Calling Hours

You must not configure outbound calling campaigns to place calls before 8:00 a.m. or after 9:00 p.m. in the local time zone of the called party. CallsForMe’s platform enforces this restriction by default, but Clients are responsible for verifying that any custom configurations comply with this rule.

3.4 State-Specific Requirements

Many states impose additional telemarketing and robocall restrictions beyond federal TCPA requirements. You are responsible for ensuring compliance with all applicable state laws for each call you initiate, including but not limited to:

• California: Cal. Bus. & Prof. Code § 17538.41; two-party recording consent (Cal. Penal Code § 632)
• Florida: Florida Telephone Solicitation Act (FTSA) — requires written consent for automated calls
• Oklahoma: Oklahoma Telephone Solicitation Act
• Washington: Washington Commercial Electronic Mail Act and telemarketing rules

4. Fair Use Limits

4.1 Starter and Pro Plan Limits

Starter and Pro plan subscribers are subject to the monthly call minute allocations described in their plan details at callsforme.ai/pricing. Unused minutes do not roll over between billing periods. Exceeding your plan’s allocation may result in automatic upgrade prompts or temporary service throttling, with advance notice.

4.2 Enterprise Plan (Unlimited)

The Enterprise plan offers unlimited inbound minutes per month for legitimate business use. “Unlimited” means no hard minute cap for normal business operations. The following uses are not considered normal business use and may trigger a review:

• Usage exceeding 20,000 minutes/month for three or more consecutive billing cycles, where usage patterns suggest automated bulk dialing inconsistent with a legitimate small or mid-size business
• Call patterns indicating non-human or scripted bulk usage (e.g., hundreds of calls per hour to sequential number ranges)

If unusual usage is detected, CallsForMe will contact you before taking any action. We will never suspend service without notice and a reasonable opportunity to resolve the issue.

4.3 CallScore Service

The CallScore mystery shopping service may be used only to evaluate businesses you own or operate, or businesses that have explicitly authorized evaluation. Using CallScore to evaluate competitor businesses or to harass any business is strictly prohibited and will result in immediate account termination.

5. Content Standards

All call scripts, AI agent configurations, and content you create or upload through our platform must:

• Be truthful and not misleading about your business identity, products, or services
• Comply with the FTC’s prohibition on unfair or deceptive acts and practices (15 U.S.C. § 45)
• Not include profane, obscene, threatening, or discriminatory language
• Not violate any third-party intellectual property rights (including trademarks, copyrights, or rights of publicity)
• Not make false or unsubstantiated claims about your products, services, or competitors
• Include required disclosures for regulated industries (e.g., financial services, healthcare, real estate)

For outbound AI calls: The AI agent must disclose at the outset of each call that it is an AI-powered automated system, in compliance with FCC guidance (February 2024 Declaratory Ruling on AI-generated voices under the TCPA).

6. Data and Privacy

• You may only upload contact data for which you have a lawful basis for processing under applicable law (CCPA, CPRA, GDPR where applicable, or other state privacy laws)
• You must not upload sensitive personal data (Social Security numbers, financial account numbers, health information, etc.) to contact lists or call scripts
• You are responsible for honoring data subject requests (deletion, access, correction) from your customers with respect to data stored in your CallsForMe account
• You may not use data obtained through our platform to build competing products, data broking services, or for any purpose outside legitimate business operations
• You must inform call recipients of call recording in accordance with applicable state law

For full details on how CallsForMe handles data, see our Privacy Policy.

7. Enforcement and Account Suspension

7.1 Monitoring and Detection

CallsForMe may monitor usage patterns, call volume, and platform activity to detect potential AUP violations. By using our Services, you consent to this monitoring for compliance purposes.

7.2 Warning and Remediation

For first-time or minor violations, CallsForMe will typically:

• Notify you of the suspected violation by email
• Provide a reasonable opportunity (typically 5–10 business days) to cure the violation
• Request documentation or corrective action as appropriate

7.3 Immediate Suspension

CallsForMe reserves the right to immediately suspend or terminate your account without prior notice for:

• TCPA violations: Any confirmed or credibly alleged use of the platform to make TCPA-violating calls
• Fraud or impersonation: Any use of the platform for fraudulent calls, phishing, or impersonation of regulated entities
• Spam campaigns: Mass outbound calling without proper consent documentation
• Illegal recording: Confirmed violations of wiretapping or recording consent laws
• Repeat violations: Any violation following a prior warning
• Regulatory action: Receipt of a government inquiry, subpoena, or cease-and-desist related to your use of the platform

7.4 Effect of Termination for AUP Violation

Accounts terminated for AUP violations are not eligible for refunds, including refunds otherwise available under our Refund & Cancellation Policy. CallsForMe reserves the right to report suspected illegal activity to relevant authorities, including the FCC, FTC, and state attorneys general.

7.5 Appeals

If you believe your account was suspended or terminated in error, you may submit an appeal by emailing legal@callsforme.ai within 14 days of the suspension notice. Include a detailed explanation and any supporting documentation. CallsForMe will review appeals in good faith and respond within 10 business days.

8. Reporting Violations

If you believe another CallsForMe user is violating this AUP, or if you have received an unwanted or harassing call that you believe was placed through our platform, please report it to us immediately:

• Email: legal@callsforme.ai
• Subject line: “AUP Violation Report”

Please include the phone number that called you, the date and time of the call, and any other relevant details. CallsForMe takes all reports seriously and will investigate promptly.

9. Contact

Questions about this Acceptable Use Policy?

• Email: legal@callsforme.ai
• Phone: (844) 643-9225
• Mail: CallsForMe LLC, 32565 Golden Lantern St, Ste B #4040, Dana Point, CA 92629

This Acceptable Use Policy was last updated on March 8, 2026. We may update this AUP from time to time. Material changes will be communicated per the process described in our Terms of Service.